FREQUENTLY ASKED QUESTIONS
To place an order, simply browse our products and add desired items to your shopping cart. Proceed to checkout, where you'll enter your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation.
We accept iDeal, Visa, Mastercard, American Express, Maestro, Klarna, the most trusted internet payment methods and processing companies. Personal contact information transmitted to us will never be sold or shared to third parties.
Shipping will take place 1 - 2 business days from the date of purchase. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
Please note customers ordering outside Europe shipping time will be longer and will be responsible for all import tax charges.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Should you for any reason be unhappy with our delivered items, all products must be returned within 14 days of receipt. All products must be unworn and unwashed. The term begins with the receipt of the goods. We don´t cover the shipping costs of returning your goods. Please email us at adieuxmaison@gmail.com for the quickest response.
Any products purchased in the sale cannot be returned only exchange for another size if available. Please order carefully to be sure you get products that are right for you. If there is a product defect or a problem with your order, please email us at adieuxmaison@gmail.com for the quickest response.
We take quality control seriously, but if you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or refund, depending on the situation.
You can reach our customer service team via email at adieuxmaison@gmail.com or through our contact page on the website. We strive to respond to all inquiries within 24 hours during business days.
We process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed for shipping.
Yes, we occasionally run discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers.
You can subscribe to our newsletter by entering your email address in the signup form located at the bottom of our website.